Cancellation and Refund Policy

Although we prefer you do not cancel your bookings, but, if there is any unavoidable circumstance and, if you can prove it with proper evidence, we will consider your request depending on our Refund Policy stated below:

  • Any cancellation request sent 48 hours before the due date will be granted along with a complete refund of the advance deposit.
  • The cancellation request sent 24 hours prior to the due date will be granted but the refund will be half the amount deposited as an advance.
  • Any cancellation request on the date of arrival will be granted but no refund will be applicable.
  • All cancellation requests should be sent via e-Mail from the same e-Mail Id that was used while booking the vehicle.
  • We will send a confirmation e-Mail which should be replied within 3-4 hours to carry on with the cancellation procedure.
  • If you cannot give us proper evidence to back your vehicle cancellation request, only half the amount will be refunded.
  • You can prepone/postpone the due date if required, and we will make all the necessary arrangements. All you have to do is, send us an e-Mail, stating your needs, and we will reply back in no time.
  • All e-Mails related to preponing or postponing the due date should be sent at least 48 hours before the due date. That will give us adequate time to change our schedule.

There will be no refund of advance deposit under the following circumstances:

  • If you fail to arrive at the pick-up location within the specified time. Our driver will provide you with 15 minutes grace time to compensate situations like flight delays, congested traffic or other adverse conditions
  • If you fail to provide us with a cancellation e-mail with proper information as to why you wish to cancel your booking
  • If you do not provide proper documentation during pick-ups
  • If you pay with a credit/debit card with insufficient funds

Grewal Corporation is all set to offer you exemplary services, provided you follow all the aforementioned rules and book your vehicle only when you are 100% sure.

Thank You
Grewal Corporation